Technical learning · aviation maintenance contracts

Contract Fundamentals

As the sole Instructional Designer (ID) and developer, I designed four modules to help contract representatives find the right document, identify the issue, apply the contract language, and prepare an escalation with enough information for another team to act.

The problem

Representatives needed to use contract information in their daily work.

The source presentation explained clauses, documents, and when to escalate. I reorganized it around the work: find the document that applies, identify the issue, compare the evidence, and decide whether to answer or ask for review.

Tools used: Rise 360 · HTML · CSS · JavaScript

4 modulesOrganized around a repeatable decision sequence.

Rise 360 + HTMLRise 360 ELTs with custom HTML activities for document review and decision practice.

Sole ID/developerCourse planning, activity design, development, revisions, and job aids.

Course structure

Four modules mirror the work.

Module 1

Find the Right Document

Identify the current, specific source that controls the question.

Module 2

Name the Issue

Classify the question before reading the wrong clause or routing it to the wrong place.

Module 3

Apply It

Connect the billed work and event documents to the governing language.

Module 4

Escalate Well

Send the facts, source, impact, evidence, and specific decision needed.

Behind the design

Practice the analysis, not the vocabulary.

Start with the source

Learners practice navigating document hierarchy and determining what controls before interpreting language.

Trace the work

Charges and tasks are followed across working documents so the learner has to connect what was billed to what was agreed.

Build an actionable escalation

The final module shifts from “I am unsure” to a structured packet another team can answer without rebuilding the issue.

1 · Worked exampleTarget and reasoning visible

2 · Guided practicePrompt points to the decision

3 · Find the evidenceLearner finds the evidence

4 · Choose an approachLearner chooses the path

5 · Independent practiceComplete the task without prompts

Interactive practice · Module 1

Which one controls?

Learners open a sample vendor folder containing current and outdated documents. They compare the documents and choose which one applies to the question.

Contract Stack Explorer

Two rounds move from a station labor-rate question to an aircraft-specific scope question.

Interactive HTML

Design purpose: make “newest” and “most specific” something the learner has to prove from the document stack instead of memorize as a rule.

Interactive practice · Module 3

The Trace

Learners trace a billed charge from the Labor tab to the Exhibit, find the relevant fields, calculate the hours already covered by the fixed price, and decide how to handle the remaining hours.

Billed Hours Against the Exhibit

Learners compare documents, identify relevant information, calculate the difference, and decide what to do next.

Guided analysis

Design purpose: move the learner from seeing the relationship between documents to finding it independently and using it to make a defensible decision.

Interactive practice · Module 4

Build the escalation packet.

Learners choose the information the contracts team needs, state the decision they are asking for, and review the completed escalation packet.

Build the Packet for A/C 412

The practice distinguishes useful evidence from extra material and replaces vague “please advise” language with a decision another team can answer.

Performance task

Design purpose: make escalation quality visible by having learners build the packet itself, not answer a multiple-choice question about what a good escalation should contain.

Job aids

The same decision system continues after the course.

The decision cards serve as job aids, giving representatives a quick reference to the same steps they practiced in the course. Select a resource to preview it.

Stakeholder response

The design direction was well received.

A stakeholder reviewer described the work in writing as impressive and aligned with what was needed for a demonstration.

Need technical learning built around real decisions?

I turn complex source material into practice that helps people review information, make decisions, and know when to ask for support.

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